Email us : support at hidpoint dot com
Mac OSX FAQ
I downloaded the HIDPoint Media Server i.e. pkg file from the website. What next?
Double click on the .pkg to extract and install the app, start the HIDPoint Media Server by double clicking on the app file. If a password has not been previously setup, you will be prompted to setup a password. Use this password when connecting to your computer from the device.
I don't see automatic connections on my device. What do I have to do to see the automatic connections?
Launch the HIDPoint Media Server configuration from system tray, make sure that the option "Publish service over Bonjour" option is checked. In case the option is already checked, try restarting the Bonjour service.
How do I disable the file browser feature?
Launch the HIDPoint Media Server , uncheck the "Enable file browser" option.
How do I change my password that is used to connect to my computer?
Launch the HIDPoint Media Server configuration and change the password.
I am able to connect, mouse keyboard works, but YouTube videos are not playing why?
Step 1: Uninstall the Flash player
Step 2: Quit the HIDPoint Media Server server from the system tray. (Right click and exit). If there are 2 instances of the server then please quit both of them.
Step 3: Download and install the "Flash Player for MAC OS X" from here:
Step 4: Now launch the HIDPoint Media Server. Step 5: Connect and try playing the YouTube movies
Server is running, but I am unable to connect to my windows machine.
There are couple of possible solutions for this:
If you are using an iPhone and have blue tooth on , please turn off blue tooth (Settings -> General ->Bluetooth – off) and try using the HIDPoint Media Server app
Disable any firewall running on your windows machine temporarily to see if the iPhone is able to connect